Release Notes - June 15
New tenant-level setting allows administrators to enable automatic translation by default for all agents.
June 15, 2026Ben MorrisRelease Notes
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Release Notes - May 28
Centralized Redis message bus monitoring page showing connection health, ping status, endpoint and subscription summaries, and administrative recovery actions for manually triggering Redis channel res…
May 28, 2026Ben MorrisRelease Notes
Release Notes - May 15
Configure recurring AI-powered reports that automatically gather data, generate insights from custom prompts, and send formatted email
May 15, 2026Ben MorrisRelease Notes
Release Notes - April 8, 2026
**UI Hike Import for Knowledge Base** - Import UI Hike markdown exports (ZIP) directly into Chime as Custom FAQ items via Manager UI or API. Includes drag-and-drop upload support, improved handling fo…
April 16, 2026Ben MorrisRelease Notes
Release Notes – February 6th, 2026: Ticket Resolution, Teams Presence Improvements, and Mobile Chat Access
Cummins ticket resolution, improved Teams presence accuracy, stronger reliability safeguards, and faster mobile chat access from the Snapshot page.
February 9, 2026Ben MorrisRelease Notes
Release Notes – January 29th, 2026: AI Guest Context, Time-to-Answer Reporting, and Share & Publish Enhancements
AI guest context via MCP, new time-to-answer metrics, Share & Publish tools, expanded conference room reports, and cleaner ticket workflows.
February 3, 2026Ben MorrisRelease Notes
Release Notes – January 22nd, 2026: AI Chat Reliability, Secure Image Sharing, and Conference Room Enhancements
Improves AI chat image reliability, expands Agent Chat Assist with prompt support, enhances conference room integrations, and strengthens ticketing workflows.
January 27, 2026Ben MorrisRelease Notes
Release Notes – January 7th 2026: QuickChat UI Improvements, AI Chat Reliability, and Agent Productivity Enhancements
QuickChat UI upgrades, smarter AI image handling, draft agent lists, agent ticket creation, tenant visibility, and improved Knowledge Base access.
January 9, 2026Ben MorrisRelease Notes
Release Notes – December 1st 2025: Explore Tab Guest Visibility and Ticket Change History Foundation
Improved Explore tab visibility for guest users and introduced foundational ticket change history, enhancing clarity and lifecycle tracking in Instant Ticketing.
December 4, 2025Ben MorrisRelease Notes
Release Notes – November 24th 2025: Mobile UI Simplification and Comment System Enhancements
Streamlined mobile UI and enhanced ticket comments deliver clearer workflows, better formatting, and easier comment management across the Chime Teams app.
December 1, 2025Ben MorrisRelease Notes
Release Notes – November 20th 2025 – Agent Ticket Visibility, Explore Tab Improvements, and Messaging Reliability
Enhanced agent ticket visibility, Explore layout updates, improved chat search, stronger messaging reliability, and new Chime V5 Marketplace availability.
November 20, 2025Ben MorrisRelease Notes
Release Notes – November 14th 2025 – Teams Tabs Improvements, Agent Dashboard Enhancements, and Notification Visibility
Improved Teams tabs, enhanced agent dashboards, upgraded chat search, and new notification visibility tools deliver a smoother experience.
November 19, 2025Ben MorrisRelease Notes
Release Notes - November 11th 2025: Teams Tabs Integration, Marketplace Updates, and Ticketing Enhancements
Enhanced Microsoft Teams integration with new tabs, Marketplace updates, ticketing improvements, and performance upgrades across Chime V5.
November 12, 2025Ben MorrisRelease Notes
Release Notes - October 24th 2025: Ticket File Attachments, Workflow Events, and Taxonomy Stability Enhancements
Attach files to Instant Tickets, automate deleted-ticket alerts with a new workflow email template, and improve taxonomy reliability across modules.
October 28, 2025Ben MorrisRelease Notes
October 22nd 2025 – Release Notes: Ticket Sorting & Filtering, Enhanced Email Templates, Connect to Agent Improvements, and Reporting Update
Organize tickets faster, automate emails with new templates, track wait times, and see clearer routing insights with the latest Chime V5 updates.
October 24, 2025Ben MorrisRelease Notes
October 16th 2025 – Release Notes: Ticketing UI Enhancements, Email and Enhanced Email Delivery Options, and Agent Web Client Integration Updates
Flexible email delivery, smoother agent-to-ticket workflows, reliable ticket creation, and a cleaner ticket UI—designed to streamline your daily support work.
October 16, 2025Ben MorrisRelease Notes
October 9th 2025 – Release Notes: Email Template Workflow Task, Ticketing UI Improvements, and Workflow Event Documentation Updates
New Email Template Workflow Task, ticket Copy Link button, and enhanced workflow event documentation improve automation, collaboration, and clarity.
October 10, 2025Ben MorrisRelease Notes
September 18th 2025 - Release Notes: SolarWinds Importer Enhancements, Chat Session Management, and Manager Active Chats Updates
New SolarWinds importer filters, improved chat session management, clearer Manager Active Chats badges, Guest History updates, and API key handling.
September 18, 2025Ben MorrisPress Release
AI Chat Onboarding Information
Step-by-step AI chat onboarding for Microsoft Teams. Covers Azure AD/Entra admin consent, Teams app approval, tenant setup, and deployment guidance.
September 16, 2025Ben MorrisTeams
Microsoft 365 App Certification
ChimeV5 is now Microsoft 365 Certified, delivering trusted security, compliance, and seamless Teams integration for enterprise AI chat solutions.
September 15, 2025Ben MorrisMicrosoft 365 Certified
Data Security for Deployments
ChimeV5 is Microsoft 365 Certified, ensuring robust data security, tenant isolation, Azure AD authentication, and no user data used for AI training.
September 15, 2025Ben MorrisSecurity
September 11th 2025 - Release Notes: Manager Dashboard Enhancements, SolarWinds Ticketing Updates, and Teams Presence Controls
New Manager Dashboard styling, SolarWinds ticketing updates, transcript access via Reporting API, and enhanced Teams Presence controls.
September 12, 2025Ben MorrisRelease Notes
September 5th 2025 – Build 3328 Release Notes: QuickChats Metadata, MCP for Microsoft Azure DevOps, and MCP for SolarWinds Ticketing
Build 3328 adds QuickChats metadata, Azure DevOps MCP integration, and SolarWinds ticketing support for streamlined workflows and faster resolutions.
September 8, 2025Ben MorrisRelease Notes
August 27th 2025 – Build 3293 Release Notes: Priority-Based Agent Lists, Escalation Enhancements, QuickChats Copy AI Responses, FAQs Integration, and Teams UI Improvements
Build 3284 introduces priority-based routing, enhanced escalations, QuickChats copy, FAQ integration, and Teams UI notification hint.
August 21, 2025Ben MorrisRelease Notes
August 14th 2025 – Build 3240 Release Notes: MCP Server Integration, Unified Knowledge Base Search, QuickChats Enhancements, and Teams Dashboard Improvements
New MCP Server integration, unified KB search, refreshed QuickChats UI, and cleaner Teams Install Dashboard for improved usability and connectivity.
August 14, 2025Ben MorrisRelease Notes
August 8th 2025 – Build 3222 Release Notes: Prompt Playground UI Improvements, Workflow Enhancements, Duplicate Session Handling, and Agent Routing Reliability
Prompt Playground UI upgrades, enhanced workflow session access, better duplicate session handling, and improved agent routing in Chime Build 3222.
August 12, 2025Ben MorrisRelease Notes
August 7th 2025 – Build 3217 Release Notes: AI Chatbot Prompt Library, Chat Session UI Improvements, SolarWinds FAQ Importer, and Workflow Enhancements
Smarter chatbot setup, improved agent UI, SolarWinds FAQ import, enhanced workflows, and security fixes in Chime Build 3201 – see what’s new.
August 7, 2025Ben MorrisRelease Notes
Sync Agent Availability Automatically with Microsoft Teams
Automatically sync agent availability in Chime with Microsoft Teams presence to streamline routing, reduce manual updates, and improve support efficiency.
August 6, 2025Ben MorrisTeams
Microsoft Teams – App Installation Tracking and Adoption Dashboard
Track Teams app installs and user activity with the Teams Install Dashboard, powered by ChimeV5.TeamsAddressBook, for better adoption insights.
July 31, 2025Ben MorrisDashboard
July 30th 2025 – Build 3192 Release Notes: Teams Presence Integration, Teams App Adoption Tracking, SolarWinds FAQ API, and Option Selector Enhancements
Build 3192 adds Teams presence sync, Teams app adoption tracking, SolarWinds FAQ API integration, and improved option selector defaults and dropdowns.
July 30, 2025Ben MorrisRelease Notes
Press - New Partnership Between Instant Technologies & KnowledgeWave Brings On-Demand Training to Microsoft Teams
AI Chat Service For Microsoft Teams Now Offers Embedded End User Training & drives productivity, and helps employees thrive in their digital workplace.
July 28, 2025Peyton McManusPress Release
2 Min Video: Have our AI service create social media posts - based on AI prompt stored in the prompt library
Short demo of how to use AI prompt, from our prompt library, to quickly create social media posts based on another piece of content - in this case, a product landing page
July 25, 2025Peyton McManusAI
July 23rd 2025 – Build 3177 Release Notes: Public View Logic, MCP Services Integration, Enhanced Email Handling, Chat Pipeline Improvements, and Chat Bubble UI Update
Build 3177 introduces Help Center public view logic, MCP service integration, chat/email fixes, scripting upgrades, and consistent chat bubble design.
July 24, 2025Ben MorrisRelease Notes
Instant Chime V5 Achieves Microsoft 365 Certification, Validating Commitment to Security, Compliance, and Customer Trust
Press release for Chime V5 Achieves Microsoft 365 Certification, Validating Commitment to Security, Compliance, and Customer Trust
July 18, 2025Peyton McManusAI
July 15th 2025 – Build 3154 Release Notes: Prompt UI Upgrade, AI Feedback Display, InvGate Metadata API, and Reporting Improvements
Build 3154 adds prompt UI improvements, AI feedback context, InvGate metadata API, and enhanced reporting for Avantor with agent-level insights.
July 16, 2025Ben MorrisRelease Notes
July 10th 2025 – Build 3143 Release Notes: Service-Now File Attachments, CSP Security Compliance, Chat Recovery, AI Behavior Fixes, and Reporting Optimization
Report caching, AI bug fixes, improved translation handling, and Outlook email formatting updates in Build 3126 improve speed, accuracy, and stability.
July 10, 2025Ben MorrisRelease Notes
July 2nd 2025 – Build 3126 Release Notes: Report Caching, AI Feedback Expansion, Validation Improvements, Outlook Fixes, and Translation Handling
Build 3126 introduces report caching, AI feedback in sandbox, localization, validation fixes, and UI improvements for Outlook emails and ticketing.
July 2, 2025Ben MorrisRelease Notes
How to Improve AI Responses Using AI Feedback Dashboard, AI Sandbox, and Indexing of FAQs
Learn how to improve Microsoft Teams AI responses through feedback, FAQ creation, indexing, and validation to ensure accurate, helpful answers for users.
July 1, 2025Ben MorrisAI
Improving Web Security with Enhanced Headers and CSP Policy Management
Enhance web security with updated headers and CSP tools in the Admin UI. Monitor violations, review policies, and align with modern security standards.
June 26, 2025Ben MorrisSecurity
Enhanced Support Management with Our New Integrated Ticketing System
A fully integrated ticketing system for admins and managers to manage support requests directly in-platform with no need for external tools or services.
June 26, 2025Ben MorrisTicketing
June 24th 2025 – Build 3106 Release Notes: Comment Enhancements, Ticketing Expansion, Manager Dashboard Updates, and Secure Authentication Support
Build 3106 brings ticketing upgrades, report exports, dashboard improvements, secure login options, and enhanced commenting features.
June 25, 2025Ben MorrisRelease Notes
June 5th 2025 - Build 3040 Release Notes: Reporting Dashboard, Email Pipeline Upgrades, AI Feedback Improvements, and Concurrency Controls
Build 3040 brings UI improvements, stronger reporting trace reliability, editable email templates, and tighter controls for agent concurrency.
June 5, 2025Ben MorrisRelease Notes
Maximize InvGate Ticketing Integration To Solve Employee Problems
Integrate InvGate with service desk chat to manage, update, and create tickets directly in Teams, improving speed, clarity, and resolution.
May 30, 2025Ben MorrisInvGate Ticketing
May 28th 2025 - Build 3005 Release Notes: AI Feedback Ratings, New AI Dashboard, Reporting Enhancements, and More
New AI Dashboard, feedback ratings, enhanced reports, email templates, and JS methods—see what's new in the May 28, 2025 Build 3005 release.
May 29, 2025Ben MorrisRelease Notes
Optimize Service Desk Agents With AI Assist
Boost your service desk with Agent AI Assist. Use custom ChatGPT and cognitive search to deliver faster, smarter customer support responses.
May 21, 2025Ben MorrisArticle
Escalate AI Chats With Multi-Level Support
Route users to the right support level mid-chat for faster, tailored help—perfect for multi-level teams or departmental support workflows.
May 21, 2025Ben MorrisArticle
Fine-Tuning AI Interactions: The Power of the AI Prompt Test Sandbox
Enhance chatbot performance with the AI Prompt Test Sandbox. Test prompts, refine replies, and integrate FAQs for smarter, more effective conversations.
May 21, 2025Ben MorrisArticle