Stories, updates, and practical tips on AI chat

August 6, 2025
Sync Agent Availability Automatically with Microsoft Teams

Automatically sync agent availability in Quick2Chat with Microsoft Teams presence to streamline routing, reduce manual updates, and improve support efficiency

July 1, 2025
How to Improve AI Responses Using AI Feedback Dashboard, AI Sandbox, and Indexing

Learn how to improve Microsoft Teams AI Responses through feedback, FAQ creation, indexing, and validation to ensure accurate, helpful answers for users.

July 28, 2025
Press - New Partnership Between Instant Technologies & KnowledgeWave Brings On-Demand Training to Microsoft Teams

AI Chat Service For Microsoft Teams Now Offers Embedded End User Training  & drives productivity, and helps employees thrive in their digital workplace.

August 6, 2025
Enhanced Support Management with Our New Integrated Ticketing System

Automatically sync agent availability in Quick2Chat with Microsoft Teams presence to streamline routing, reduce manual updates, and improve support efficiency

July 31, 2025
Microsoft Teams - App Installation Tracking and Adoption Dashboard

Track Teams app installs and user activity with the Teams Install Dashboard, powered by Teams Address Book, for better adoption insights

August 6, 2025
Fine-Tuning AI Interactions: The Power of the AI Prompt Test Sandbox

Enhance chatbot performance with the AI Prompt Test Sandbox. Test prompts, refine replies, and integrate FAQs for smarter, more effective conversations