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Release Notes - April 23

Picture of Ben Morris
Contents
  1. Markdown Document
  2. Outage scripts now support retrieving ongoing and upcoming outage data using ded…
  3. Outage details are returned from scripts and displayed directly within the guest…
  4. Returns a list of currently active outages for use within outage scripts.
  5. Retrieves a list of upcoming scheduled outages to support proactive messaging.
  6. Retrieves details for a specific outage, enabling targeted responses within scri…
  7. Navigate to: Instantdev - Agent Settings
  8. Navigate to: (2) 🔔 New Chat — Instantdev - Agent Dashboard
  9. Navigate to: Web Visitor | Question: In Conference Room Mic is not working
  10. Navigate to: Instantdev - Agent Dashboard
  11. Captured a region of the Windows desktop.
  12. Navigate to: Instantdev
  13. Navigate to: Instantdev
  14. Navigate to: Instantdev
  15. Navigate to: Instantdev
  16. Navigate to: Instantdev
  17. Navigate to: Instantdev - Settings
  18. Navigate to: Instantdev - View Confluence Content
  19. Navigate to: Instantdev - Confluence Page Search MCP Tool Test
  20. Navigate to: Instantdev - Confluence Page Search MCP Tool Test
  21. Navigate to: Instantdev - Agent Teams Notification Settings Status
  22. Navigate to: Instantdev - Search Teams Address Book
  23. Navigate to: Instantdev - Send Message To Teams User
  24. Navigate to: Instantdev - Send Message To Teams User
  25. Navigate to: Instantdev - Send Message To Teams User
  26. Navigate to: (25) V5 CI/HA | V5 CI/HA | Microsoft Teams

Step 1 – Markdown Document

Properties
MarkdownDocument
Step ID5036f2031de645b39e5b4ffa89f08a59

Overview

  • Message Time Stamp Updates - Timestamps now display a shorter, cleaner date format for easier reading in chat.

  • Outage Scripting Enhancements - Added new methods to view ongoing, upcoming, and specific outages directly within scripts.

  • Teams User Messaging & Tracking - Added the ability to proactively message Teams users, along with enhanced user insights like chat history, session data, notes, and activity tracking.

  • Confluence Integration for AI & Chat - Introduced Confluence integration to surface page content in chat using AI-powered search, with space scoping and admin configuration.

  • Improved Error Theme Pages - Enhanced error pages with clearer messaging, login and redirect support, and better navigation including retry and back options.

  • Page GSD Tab Issue Subject Field - Added a new Issue Subject field to better capture and attach ticketing context to chat session metadata.

  • Agent Dashboard Notifications - Introduced a modal notification with a primary color background to ensure important alerts are clearly visible to agents.

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Step 2 – Outage scripts now support retrieving ongoing and upcoming outage data using dedicated scripting methods.

Properties
Navigate
Step ID feb7b939b68c4cf7a2b9d4a24fa9ff01
URL https://instantdev.imchime.com/Manager/Contents/Edit/4af3sv3rz1p4x1xqbff2zajtm3?…
Screenshot 2
Click image to open full-size
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Step 3 – Outage details are returned from scripts and displayed directly within the guest chat experience.

Properties
Navigate
Step ID 5e69fc56bfbf469e852fd9e5fd8ab722
URL https://instantdev.imchime.com/chat?pipelineContentItemId=4af3sv3rz1p4x1xqbff2za…
Screenshot 3
Click image to open full-size
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Step 4 – Returns a list of currently active outages for use within outage scripts.

Properties
Navigate
Step ID 1bace9c1352b468a812fb52d697b05a6
URL https://instantdev.imchime.com/ChimeV5.Pipeline.ScriptChoice/Help/HelperMethods#…
Screenshot 4
Click image to open full-size
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Step 5 – Retrieves a list of upcoming scheduled outages to support proactive messaging.

Properties
Navigate
Step ID 045cefc0836c4b9c99566ab4bc029e29
URL https://instantdev.imchime.com/ChimeV5.Pipeline.ScriptChoice/Help/HelperMethods#…
Screenshot 5
Click image to open full-size
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Step 6 – Retrieves details for a specific outage, enabling targeted responses within scripts.

Properties
Navigate
Step IDa2045e6b96c04fbaaa1843622f237ebd
URLhttps://instantdev.imchime.com/ChimeV5.Pipeline.ScriptChoice/Help/HelperMethods#…
Screenshot 6
Click image to open full-size
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Step 7 – Navigate to: Instantdev - Agent Settings

Properties
Navigate
Step IDf6734a4b734d4aa1aa81f1931a00e145
URLhttps://instantdev.imchime.com/Admin/ChimeV5.AgentUI/Settings/Index?agentDash=-2…
Screenshot 7
Click image to open full-size
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Step 8 – Navigate to: (2) 🔔 New Chat — Instantdev - Agent Dashboard

Properties
Navigate
Step ID6e604d5978e94cca9885daa1141c9285
URLhttps://instantdev.imchime.com/Sessions
Screenshot 8
Click image to open full-size
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Step 9 – Navigate to: Web Visitor | Question: In Conference Room Mic is not working

Properties
Navigate
Step ID069973331eeb4245845fc25908353748
URLhttps://ci-ha.imchime.com/instant/Session/f412a5b0-265c-49d9-bce4-28749dcd5222?c…
Screenshot 9
Click image to open full-size
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Step 10 – Navigate to: Instantdev - Agent Dashboard

Properties
Navigate
Step ID5ea28d30ff3c444cb3377348043707fc
URLhttps://instantdev.imchime.com/Sessions
Screenshot 10
Click image to open full-size
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Step 11 – Captured a region of the Windows desktop.

Properties
SelectWindowsRegion
Step ID9a72ba6930654bc284221beaf0ebcd8e
Screenshot 11
Click image to open full-size
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Step 12 – Navigate to: Instantdev

Properties
Navigate
Step ID7ce03c6c5203457988209075829bd562
URLhttps://instantdev.imchime.com/Error/403?ReturnUrl=%2FManager%2FDashboard%3Fmana…
Screenshot 12
Click image to open full-size
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Step 13 – Navigate to: Instantdev

Properties
Navigate
Step IDdea269bcca194a27b5637eaf3e602ac5
URLhttps://instantdev.imchime.com/Error/401?ReturnUrl=%2FManager%2FDashboard%3Fmana…
Screenshot 13
Click image to open full-size
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Step 14 – Navigate to: Instantdev

Properties
Navigate
Step ID5471427d892b4be7b66c196599d90398
URLhttps://instantdev.imchime.com/managerDashboard
Screenshot 14
Click image to open full-size
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Step 15 – Navigate to: Instantdev

Properties
Navigate
Step ID913f2f47a18f43ac8cdc98573ff0c2a6
URLhttps://instantdev.imchime.com/Error/500
Screenshot 15
Click image to open full-size
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Step 16 – Navigate to: Instantdev

Properties
Navigate
Step ID8816666e14354741aae4063e7399fcaa
URLhttps://instantdev.imchime.com/Error/400
Screenshot 16
Click image to open full-size
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Step 17 – Navigate to: Instantdev - Settings

Properties
Navigate
Step ID634dacddb1804bc8bc2562c186c60066
URLhttps://instantdev.imchime.com/Admin/Settings/ConfluenceSettingsItem?admin=20125…
Screenshot 17
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Step 18 – Navigate to: Instantdev - View Confluence Content

Properties
Navigate
Step ID71d2558921d34d5390c3e6dd4ef178f9
URLhttps://instantdev.imchime.com/Admin/ChimeV5.Confluence/Admin/ViewConfluencePage…
Screenshot 18
Click image to open full-size
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Step 19 – Navigate to: Instantdev - Confluence Page Search MCP Tool Test

Properties
Navigate
Step ID5a62d53d660945c9983bb535655d9b24
URLhttps://instantdev.imchime.com/Admin/ChimeV5.Confluence/ToolSimulator/Search
Screenshot 19
Click image to open full-size
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Step 20 – Navigate to: Instantdev - Confluence Page Search MCP Tool Test

Properties
Navigate
Step IDcda16f6248ad4b39baf1d27a5956bc4e
URLhttps://instantdev.imchime.com/Admin/ChimeV5.Confluence/ToolSimulator/Search
Screenshot 20
Click image to open full-size
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Step 21 – Navigate to: Instantdev - Agent Teams Notification Settings Status

Properties
Navigate
Step IDf852616b2fd4456d99ee9cd01e3427ee
URLhttps://instantdev.imchime.com/Admin/ChimeV5.Teams.AgentNotifications/Admin/Agen…
Screenshot 21
Click image to open full-size
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Step 22 – Navigate to: Instantdev - Search Teams Address Book

Properties
Navigate
Step ID75e59c57023a4c0eb950e26d88fdd2f0
URLhttps://instantdev.imchime.com/Admin/ChimeV5.TeamsAddressBook/Dashboard/AddressB…
Screenshot 22
Click image to open full-size
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Step 23 – Navigate to: Instantdev - Send Message To Teams User

Properties
Navigate
Step ID82c9f5d927b244ce9a92a6bdf3be4d41
URLhttps://instantdev.imchime.com/Admin/ChimeV5.TeamsAddressBook/SendMessage/SendMe…
Screenshot 23
Click image to open full-size
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Step 24 – Navigate to: Instantdev - Send Message To Teams User

Properties
Navigate
Step ID9ce36e936ce64db29d63f9f8895aceac
URLhttps://instantdev.imchime.com/Admin/ChimeV5.TeamsAddressBook/SendMessage/SendMe…
Screenshot 24
Click image to open full-size
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Step 25 – Navigate to: Instantdev - Send Message To Teams User

Properties
Navigate
Step ID12ba37697a07472fa70b74692d92796c
URLhttps://instantdev.imchime.com/Admin/ChimeV5.TeamsAddressBook/SendMessage/SendMe…
Screenshot 25
Click image to open full-size
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Step 26 – Navigate to: (25) V5 CI/HA | V5 CI/HA | Microsoft Teams

Properties
Navigate
Step ID6a2f78360ad242f9b50b294e6432898b
URLhttps://teams.cloud.microsoft/
Screenshot 26
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Image Gallery

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