August 7th 2025 – Build 3217 Release Notes: AI Chatbot Prompt Library, Chat Session UI Improvements, SolarWinds FAQ Importer, and Workflow Enhancements

We’re excited to introduce the latest updates in Build 3201, featuring smarter chatbot configuration, improved agent dashboard behavior, enhanced SolarWinds integration, and better workflow access to session data.

Let’s dive into what’s new:

Overview

• AI Chatbot Pipeline Enhancements – Configure GPT chatbots using centralized Prompt Library items

• Pipeline List View Update – New visual indicators clarify pipeline types

• Agent List Summary View Enhancements – Better visibility into list composition and agent status

• Agent Dashboard Session List Fixes – Prevent accidental chat accept and improve UI behavior

• SolarWinds FAQ Importer – Sync knowledge base articles from SolarWinds ITSM into Chime

• Agent Web Client UI Polish – Improved layout and heading sizes for better clarity

• Workflow Session Access – Liquid template support for accessing full session metadata

• Data Table Rendering Fix – Stable table layouts with Lombiq.DataTables helper

• Security Patch – Updated ImageSharp library to resolve CVE-related build issues

AI Chatbot Pipeline – Prompt Library Integration

We’ve introduced a new variant of the GPT chatbot pipeline that leverages Prompt Library items for configuration, making chatbot management simpler and more consistent.

What’s New:

• Pipelines can now reference a Prompt Library item for GPT settings and system prompts

• Centralized control improves consistency and reduces manual setup effort

Why It’s Useful:
It’s now easier to manage multiple bots with shared logic and standardized prompts.

Pipeline List View – Variant Indicators

We’ve updated the pipeline summary view to make it easier to understand which type of AI chatbot is being used.

What’s New:

• Visual labels now distinguish between:

  • Standard AI Chatbot Pipelines (configured manually)

  • Prompt Library–based AI Chatbot Pipelines

• Clearer indicators help developers and admins quickly identify each pipeline's configuration type

Why It’s Useful:
Improves visibility into chatbot architecture, especially when managing multiple pipeline types across teams or tenants.

Agent List Summary View – Enhanced Details

The agent list summary view has been improved to surface more meaningful, real-time information for administrators.

What’s New:

• Each agent list now clearly displays its type:

  • All Agents

  • Selected Agents

  • Tagged Agents

• Lists show:

  • How many agents are currently online

  • The status of each included agent

Why It’s Useful:
Gives managers better visibility and real-time awareness of staffing levels and targeting logic.

Agent Dashboard – Chat Session List Behavior

We've improved the chat session list experience for agents using the web client.

What’s New:

• Clicking on a session row no longer triggers chat acceptance

• Cursor behavior now reflects expected interactivity

• “Accept Chat” and “View Details” remain fully functional

Why It’s Useful:
Reduces accidental interactions and improves agent control during high-traffic support situations.

SolarWinds ITSM – FAQ Importer Integration

We’ve expanded our SolarWinds integration by enabling import of FAQ and Knowledge Base content directly into Chime.

What’s New:

• Automatically pull solution data from SolarWinds ITSM

• Imported FAQs can be accessed by agents or integrated into workflows

Why It’s Useful:
Ensures agents have easy access to updated help content without switching platforms.

Agent Web Client – UI Improvements

We’ve polished the agent interface for better readability and usability.

What’s New:

• Reduced heading size in the session details view for cleaner layout

• Fixed UI overflow issues where large text could obscure other elements

Why It’s Useful:
Improves clarity and avoids layout disruptions during active chat sessions.

Workflow & Session Data Access

We’ve made workflows more powerful and improved error handling for session collisions.

What’s New:

• Enhanced error messages for duplicate session ID conflicts

• Improved logic for cleaning up ended sessions to reduce cache issues

• Workflows now have access to session metadata through Liquid templates, including:

Why It’s Useful:
Enables more intelligent, data-aware workflow logic and easier troubleshooting.

Data Table Rendering

We’ve resolved layout issues affecting some data tables by integrating a new tag helper (Lombiq.DataTables).

Why It’s Useful:
Delivers cleaner, more stable data views across admin and dashboard pages.

Security & Build Stability

We updated the ImageSharp library to resolve a security vulnerability that was impacting builds.

Why It’s Useful:
Ensures build integrity and keeps your environment secure and up to date.