We’re pleased to introduce the latest updates in Build 3177, featuring expanded AI integration capabilities, better chat behavior handling, email enhancements, and public/private Help Center logic.
Let’s dive into what’s new:
Help Center – Public View Logic
We’ve introduced an IsPublic flag to Help Center configuration.
Behavior Based on Access:
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Private browsers: Chat, notifications, and quick actions are hidden
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Authenticated users: Full features remain visible
Why It’s Useful:
This change allows tenants to cleanly separate guest and user experiences, making internal-only resources more secure while preserving functionality for logged-in users.
AI Sandbox – MCP Server Registry Integration
AI Sandbox and Chat Conversation components can now utilize Registered MCP Services.
Supported Example Services:
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Microsoft Learn: https://learn.microsoft.com/api/mcp
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Cloudflare Docs: https://docs.mcp.cloudflare.com/sse
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DeepWiki GitHub Index: https://mcp.deepwiki.com/sse
New Capabilities:
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AI can call registered MCP services during chat interactions
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Visual indicators when an MCP service is triggered
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AI Rating records track which services were used
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Transcript metadata includes service usage (UI update pending)
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Prompts can save MCP selections
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Chat components can define available services
Why It’s Useful:
This makes it easier to integrate external content sources and enhance in-chat experiences without backend modifications.
Enhanced Email – Agent List Resilience
Ticket #5920
Fixes an error that occurred when the agent list was omitted from Enhanced Email configuration.
Key Fixes:
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Null-safe handling of empty agent lists
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Emails now send using just the recipient field
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Mermaid diagrams now render correctly
Why It’s Useful:
Improves reliability and reduces configuration errors in automated email flows.
ScriptChoice Pipeline Improvements
Tickets #5922, #5932
We’ve hardened the ScriptChoice component with better error handling and decoupled dependencies.
Enhancements Include:
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Friendlier logs and dashboard output
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Improved support for JSON serialization
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ScriptChoice no longer fails if FAQ or ServiceNow are disabled
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Expanded scripting documentation engine
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Better function registration discovery
Why It’s Useful:
Improves developer experience and safeguards against partial configurations or disabled modules.
Instant Ticket – CreateTicket Enhancements
Ticket #5865
The Instant Ticket flow has been extended to support more flexible service-side ticket creation.
What’s New:
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Added
SummaryandSourceto Instant Ticket ViewModel -
Service layer now supports
CreateTicketmethods directly
Why It’s Useful:
Allows deeper customization and better support for integrated ticketing workflows.
Email & Routing Logic Fixes
Ticket #3930
Send Email Fixes:
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Supports multi-line email body content
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Improved UI for body field
Routing Logic Fixes:
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Timed-out chats can now re-enter the Waiting state
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Fixed badge display bug from route state mismatch
Why It’s Useful:
Improves email usability and stabilizes re-routing logic during chat workflows.
Web Client – Chat Bubble Width Standardization
Ticket #5882
All chat bubbles now have a max width of 700px (for both Chime and guest messages).
Why It’s Useful:
Creates a consistent and cleaner UI aligned with modern Teams card design standards.
