Stories, updates, and practical tips on AI chat

We’ve enhanced Cummins ticketing workflows with direct resolution support, improved Microsoft Teams ...

We’ve expanded AI capabilities with MCP-powered guest context, introduced new Time-to-Answer reporti...

We’ve improved how images are handled in AI-powered chats, expanded Agent Chat Assist with prompt-ba...

We’ve improved pipeline discovery in QuickChat, strengthened AI chat handling for image-based conver...

We’ve improved the Explore tab experience for guest users and introduced the foundational version of...

We’ve enhanced the Teams mobile experience for new users and significantly improved the comment syst...

We’ve improved how agents access their tickets, updated the Explore tab layout for a cleaner experie...

We’ve improved the Teams in-app experience, expanded agent-focused dashboards, upgraded ticketing wo...

We’ve expanded Microsoft Teams integration with new in-app tabs, enhanced Marketplace subscription m...

We’ve introduced new options for attaching files to Instant Tickets, improved validation for taxonom...