Stories, updates, and practical tips on AI chat

We’ve improved the Explore tab experience for guest users and introduced the foundational version of...

We’ve enhanced the Teams mobile experience for new users and significantly improved the comment syst...

We’ve improved how agents access their tickets, updated the Explore tab layout for a cleaner experie...

We’ve improved the Teams in-app experience, expanded agent-focused dashboards, upgraded ticketing wo...

We’ve expanded Microsoft Teams integration with new in-app tabs, enhanced Marketplace subscription m...

We’ve introduced new options for attaching files to Instant Tickets, improved validation for taxonom...

We’re introducing new options to sort and filter tickets, expanded email automation templates for In...

We’ve rolled out improvements that make email communications more flexible, tickets easier to work w...

We’re introducing a powerful new Email Template Workflow Task, a quick Copy Link button for tickets,...

We’re introducing new filtering options for the SolarWinds importer, improved session lifecycle hand...