blog (3)

AI Chat Onboarding Information

Sep 16, 2025 2:20:26 PM

Technical steps and process to onboard our AI chat service including integration with Microsoft Team...

Microsoft 365 App Certification

Sep 15, 2025 2:00:16 PM

We're excited to announce that ChimeV5 has officially achieved Microsoft 365 Certification, a presti...

Data Security for Deployments

Sep 15, 2025 1:55:42 PM

Microsoft 365 App Certification ChimeV5 is a Microsoft 365 Certified App. Out of 1,400+ apps in Micr...

View Incoming and Active Escalation Chats With Custom Theming UI

September 11th 2025 - Release Notes: Manager Dashboard Enhancements, SolarWinds Ticketing Updates, and Teams Presence Controls

Sep 12, 2025 5:21:17 PM

We’re rolling out new Manager Dashboard styling, expanded SolarWinds ticketing options, transcript a...

September 5th 2025 – Build 3328 Release Notes: QuickChats Metadata, MCP for Microsoft Azure DevOps, and MCP for SolarWinds Ticketing

Sep 8, 2025 8:34:29 AM

We’re introducing new QuickChats metadata, expanded MCP integration for Microsoft Azure DevOps, and ...

Set Agents and Route By Priority With Newly Added Priority Agent Lists

August 27th 2025 – Build 3293 Release Notes: Priority-Based Agent Lists, Escalation Enhancements, QuickChats Copy AI Responses, FAQs Integration, and Teams UI Improvements

Aug 21, 2025 5:03:30 PM

We’re introducing major improvements to agent handoff, escalation, QuickChats UI, FAQs integration, ...

Chat with AI Using QuickChats – Streamlined Interface with Pipeline Context and Easy Navigation

August 14th 2025 – Build 3240 Release Notes: MCP Server Integration, Unified Knowledge Base Search, QuickChats Enhancements, and Teams Dashboard Improvements

Aug 14, 2025 6:02:32 PM

We’re introducing powerful new integration capabilities, smarter knowledge base management, a refres...

View the updated AI Sandbox UI with clearer layout and better usibility

August 8th 2025 – Build 3222 Release Notes: Prompt Playground UI Improvements, Workflow Enhancements, Duplicate Session Handling, and Agent Routing Reliability

Aug 12, 2025 10:17:50 AM

We’re rolling out updates to make the Prompt Playground easier to use, improve workflow capabilities...

August 7th 2025 – Build 3217 Release Notes: AI Chatbot Prompt Library, Chat Session UI Improvements, SolarWinds FAQ Importer, and Workflow Enhancements

Aug 7, 2025 4:00:35 PM

We’re excited to introduce the latest updates in Build 3201, featuring smarter chatbot configuration...

Enable syncing agent user availability with Microsoft Teams presence

Sync Agent Availability Automatically with Microsoft Teams

Aug 6, 2025 10:25:47 AM

Microsoft Teams Presence Integration in Chime Chime now offers seamless integration with Microsoft T...