blog | Ben Morris (3)

September 5th 2025 – Build 3328 Release Notes: QuickChats Metadata, MCP for Microsoft Azure DevOps, and MCP for SolarWinds Ticketing

Sep 8, 2025 8:34:29 AM

We’re introducing new QuickChats metadata, expanded MCP integration for Microsoft Azure DevOps, and ...

Set Agents and Route By Priority With Newly Added Priority Agent Lists

August 27th 2025 – Build 3293 Release Notes: Priority-Based Agent Lists, Escalation Enhancements, QuickChats Copy AI Responses, FAQs Integration, and Teams UI Improvements

Aug 21, 2025 5:03:30 PM

We’re introducing major improvements to agent handoff, escalation, QuickChats UI, FAQs integration, ...

Chat with AI Using QuickChats – Streamlined Interface with Pipeline Context and Easy Navigation

August 14th 2025 – Build 3240 Release Notes: MCP Server Integration, Unified Knowledge Base Search, QuickChats Enhancements, and Teams Dashboard Improvements

Aug 14, 2025 6:02:32 PM

We’re introducing powerful new integration capabilities, smarter knowledge base management, a refres...

View the updated AI Sandbox UI with clearer layout and better usibility

August 8th 2025 – Build 3222 Release Notes: Prompt Playground UI Improvements, Workflow Enhancements, Duplicate Session Handling, and Agent Routing Reliability

Aug 12, 2025 10:17:50 AM

We’re rolling out updates to make the Prompt Playground easier to use, improve workflow capabilities...

August 7th 2025 – Build 3217 Release Notes: AI Chatbot Prompt Library, Chat Session UI Improvements, SolarWinds FAQ Importer, and Workflow Enhancements

Aug 7, 2025 4:00:35 PM

We’re excited to introduce the latest updates in Build 3201, featuring smarter chatbot configuration...

Enable syncing agent user availability with Microsoft Teams presence

Sync Agent Availability Automatically with Microsoft Teams

Aug 6, 2025 10:25:47 AM

Microsoft Teams Presence Integration in Chime Chime now offers seamless integration with Microsoft T...

View latest Microsoft Teams installations and active user activity tracking using the Teams Install Dashboard

Microsoft Teams – App Installation Tracking and Adoption Dashboard

Jul 31, 2025 1:02:49 PM

The new Teams Install Tracking Dashboard introduces enhanced visibility into Teams app adoption, pow...

Sync Agent Presence With Microsoft Teams On Your Tenant For Individual Users

July 30th 2025 – Build 3192 Release Notes: Teams Presence Integration, Teams App Adoption Tracking, SolarWinds FAQ API, and Option Selector Enhancements

Jul 30, 2025 2:13:49 PM

We’re excited to introduce the latest updates in Build 3192, which focus on enhanced Teams presence ...

Enable MCP Sever Integration with AI Chat

July 23rd 2025 – Build 3177 Release Notes: Public View Logic, MCP Services Integration, Enhanced Email Handling, Chat Pipeline Improvements, and Chat Bubble UI Update

Jul 24, 2025 4:11:40 PM

We’re pleased to introduce the latest updates in Build 3177, featuring expanded AI integration capab...

View Guest Question For AI Feedback On The AI Feedback Dashboard

July 15th 2025 – Build 3154 Release Notes: Prompt UI Upgrade, AI Feedback Display, InvGate Metadata API, and Reporting Improvements

Jul 16, 2025 5:22:11 PM

We’re excited to share the latest updates in Build 3154, focusing on usability enhancements to the A...