blog | Ticketing

Create a ticket as an Agent directly in the Agent chat window

October 16th 2025 – Release Notes: Ticketing UI Enhancements, Email and Enhanced Email Delivery Options, and Agent Web Client Integration Updates

Oct 16, 2025 5:22:37 PM

We’ve rolled out improvements that make email communications more flexible, tickets easier to work w...

July 2nd 2025 – Build 3126 Release Notes: Report Caching, AI Feedback Expansion, Validation Improvements, Outlook Fixes, and Translation Handling

Jul 2, 2025 4:28:24 PM

We’re excited to share the latest updates in Build 3126, focused on performance optimization, transl...

View and Manage Internal Tenant Tickets Using Our Ticketing Feature

Enhanced Support Management with Our New Integrated Ticketing System

Jun 26, 2025 12:11:33 PM

We’re excited to introduce a major upgrade to tenant workflows: a built-in ticketing system embedded...