Microsoft Teams bot to answer employee questions
AI chat service to index files, search FAQs, route to agents, and connect with your ticketing application
Chime V5 has been awarded a Microsoft 365 Certification in July 2025, becoming the 51st app to receive this in the Teams Store. Only 4% of apps have met the certification requirements to achieve this.
Response Time
Resolution Time
Customer Satisfaction
Improve resolution
85%
“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly using chat, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes.”
Global Pharmaceutical, Director of IT Support Services
Microsoft 365 App Certification
We're excited to announce that ChimeV5 has officially achieved Microsoft 365 Certification, a prestigious recognition that places us among an elite group of verified Microsoft partners. Out of 1,400+ apps in Microsoft Teams Store only 4% have this. This means that your company will have the assurance and confidence that data and privacy are adequately secured and protected when the app is introduced to your Microsoft 365 platform through Microsoft Teams and is fully backed by Microsoft. This Microsoft 365 Certified app has been reviewed by Microsoft against industry standards and controls for security, compliance, and data handling practices. More Information
Click the badge here to view the Teams app
AI Chat Service Desk for IT and HR
Connect employees with helpdesk agents using Microsoft Teams.
Chat using a custom web chat client that can be deployed to websites - including SharePoint.
Microsoft Teams Chat Integration
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Install via Microsoft Teams App Store
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Push to your employees using a Team policy
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Collect data from users using custom forms built with Adaptive Cards
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Collect user feedback and ratings
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Create tickets with your ticketing systems
Reports
Build charts and reports
Visualize crucial data in various formats such as bar, line, or pie charts, adding insights to your support.
Export reports
Easily export your Chime reports to CSV format, enabling efficient data sharing and further analysis in your preferred spreadsheet applications.
Categorize reports
Categorize your Chime reports, streamlining organization and allowing for quick access to relevant insights.