AI Chat For Microsoft 365 +
Human Handoff and Agent Escalation
Microsoft 365 Certified App to connect employees with human agents in real time using AI chat and Microsoft Teams
One Click Chat + Human Handoff Within Microsoft Teams
Enabled employees to access help with just one click right inside your Teams environment. No more switching apps or logging in elsewhere. Our Teams integration also includes:
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Custom application branding
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Custom chat work flows and chat forms
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File attachments to share screen shots or documents
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Customizable chat workflow
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And more…
Seamless Human Handoff for Better End User Experiences
Empower agents with tools that ensure every chat gets the right attention. From routing customers to a live agent, escalating conversations from L1 to L2, prioritizing VIP interactions, or flagging chats with long wait times, the dashboard streamlines handoffs so no customer feels left behind.
Empower your Service Desk with Dynamic Escalation
Transfer live chat sessions between support tiers or departments in real time—without disruption. Agents can escalate conversations instantly to the right team using a simple button or command (/escalate), ensuring users get the expert help they need faster.
Manage Your Support Agents With Agent Lists
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Route end users to an Agent List
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Set Agents by priority
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Measure performance
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Team organization
Use Job Titles to Prioritize Chat Support for VIP Users
Job titles can tell you a lot about a user's role and importance within an organization. By leveraging this information, your helpdesk can automatically identify VIP users, such as executives or high-level managers, and prioritize their support requests. For example, a CFO’s inquiry could be routed to a senior support team member for faster resolution, ensuring critical issues are addressed promptly. This targeted approach not only improves the user experience for VIPs but also enhances overall operational efficiency by aligning resources with the specific needs of different users.
Accept Chats and Resolve Issues in Real Time From the Agent Dashboard
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Real-time agent dashboard data
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Monitor incoming chats/issues
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Notifications
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Chat history
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Empower Your Support Agents With Agent Assist AI
AI can assist agents by providing instant access to relevant information, generating smart suggestions, listing troubleshooting steps, and more.
Real-Time Agent Status, Powered by Teams
Monitor your agents’ availability in real time with a unified status view. Our platform connects directly with Microsoft Teams presence, ensuring each agent’s status—whether available, busy, away, or offline—is always up to date without the need for manual updates. This integration gives managers a reliable way to track team readiness, reduce missed or misrouted chats, and maintain smooth service desk operations. By linking agent status directly to Teams, you gain clear visibility across your support environment and the confidence that customers will always be connected to the right resource at the right time.
Share Links to V5 Chat For Mobile Device Users Using QR Code
This QR code opens the V5 Application directly in Microsoft Teams—perfect for quick access and easy sharing with your team.
