Partnership with KnowledgeWave Employee Training Directly from Microsoft Teams
Training Where You Work, When You Need It
Training Meets Chat: Just-in-Time Microsoft 365 Learning Inside Teams
AI chat with access to professional video training content - customized for each customer
August 2025, Instant Technologies and KnowledgeWave have partnered to deliver KnowledgeWave’s employee training content using Instant’s Microsoft 365 certified AI chat platform. Give employees the answers they need, the moment they need them. Press release from August 20, 2025 and announcement from KnowledgeWave is here
Training Where You Work, When You Need It
This integration delivers high value training material, videos, and webinars where employees spend time, boosting productivity, reducing ticket volume, and empowering teams to do more with Microsoft 365.
KnowledgeWave provides a wide variety of training content: from Online Videos, Live Webinars & Remote Classes
KnowledgeWave and Instant Technologies Announce Innovative Training Integration (1 Page PDF)
What’s New? A Smarter Way to Support and Upskill
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Employee Training Available in Microsoft Teams -
Employees can now access bite-sized videos, webinars, and guided training during live chat sessions—without ever leaving Teams.
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AI-Driven Support with Real-Time Learning
Chime’s intelligent chat seamlessly integrates with KnowledgeWave’s video training library to surface the right training based on the employee’s issue or question.
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From New Hire to Power User
Support every step of the employee journey—from onboarding to advanced productivity—through targeted, context-aware content delivery. -
Built for the Enterprise
With Chime V5’s Microsoft 365 Certification and KnowledgeWave’s partner pedigree, this integration is secure, scalable, and ready for your workforce.
Learn More About the Benefits KnowledgeWave can Provide
What KnowledgeWave Can Do For You ↗
For IT Managers: Successfully Deploy Microsoft 365 ↗
Hear from the CEOs
“This partnership represents a natural evolution in how support and learning intersect. By embedding KnowledgeWave’s training into our Microsoft-certified Chime platform, we’re helping organizations empower employees, streamline support operations, and drive meaningful digital adoption—all inside Microsoft Teams.”
— Peyton McManus, CEO, Instant Technologies
“Integrating Chime into the customer engagement model enables KnowledgeWave to extend the learning experience to span the entire end user journey, from new hire to service desk encounters and beyond.”
— Eric Sokolowski, CEO, KnowledgeWave
As KnowledgeWave CEO Eric Sokolowski describes it, “This integration grew out of a powerful idea from one of our customers: employees should get training and support at the moment they need it, without leaving Microsoft Teams. We’re giving employees tools to solve problems on their own when they can and escalate seamlessly when necessary. It’s an all-in-one approach that boosts productivity, drives adoption, and makes support operations more efficient.”
Press Releases:
August 20, 2025 KnowledgeWave and Instant Technologies Unite to Elevate Just-in-Time Training and AI Support
Ready to Transform Your Digital Workplace?
Request a Demo - Register for a Free Evaluation - Contact Us to see how this integration helps your team learn faster, support smarter, and work better.