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Microsoft Teams – App Installation Tracking and Adoption Dashboard

Picture of Ben Morris

The new Teams Install Tracking Dashboard introduces enhanced visibility into Teams app adoption, powered by the ChimeV5.TeamsAddressBook feature. This integration allows administrators to quickly access user-level installation and activity data directly from the dashboard, creating a complete view of tenant-wide Teams engagement.

Features - TeamsAddressBook

Key Features

  • Comprehensive Installation Tracking:

    • Every Teams app install is now captured with user and tenant details, including:

      • User name and email

      • Install date and status

      • Last active date in Teams chat with the bot

  • Tenant-Level Dashboard:

    • Located in Admin → Chime Advanced → Teams Install Dashboard, this view shows:

      • New installs and all-time installs

      • Users active in the last day and last month

      • Recent new users with name, email, and Teams install date

      • A link to the Teams Address Book for a full user list with last active dates and date range filters

Teams Install Dashboard 2

  • Historical Data Reconstruction:

    • Use existing chat session logs to retroactively identify installs and activity. This also attempts to fill in missing data by recognizing guest users who previously used Teams for chats.

Teams Install Dashboard - Import Data From Chat History

  • Adoption Trends and Reporting:

    • Track installation and engagement trends to support adoption initiatives and better understand user activity within your tenant.

  • Teams Address Book:
    • View all Teams users with their name, email, address, install date/time, and last active date/time. Includes advanced options like date range selection, searching, column sorting, and a “show all” view for complete tenant visibility.

Teams Address Book - All Teams Users

Why It’s Useful

The Teams Install Tracking Dashboard makes it easier to:

  • Measure how widely the Teams app is deployed in your tenant

  • Identify active and inactive users for adoption campaigns

  • Reconstruct and maintain accurate installation history

  • Make data-driven decisions to improve Teams engagement

With these insights, organizations can optimize Teams app usage and drive adoption using clear, actionable data.
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