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July 23rd 2025 – Build 3177 Release Notes: Public View Logic, MCP Services Integration, Enhanced Email Handling, Chat Pipeline Improvements, and Chat Bubble UI Update

Picture of Ben Morris

We’re pleased to introduce the latest updates in Build 3177, featuring expanded AI integration capabilities, better chat behavior handling, email enhancements, and public/private Help Center logic.

Let’s dive into what’s new:

Help Center – Public View Logic

We’ve introduced an IsPublic flag to Help Center configuration.

Behavior Based on Access:

  • Private browsers: Chat, notifications, and quick actions are hidden

  • Authenticated users: Full features remain visible

Why It’s Useful:
This change allows tenants to cleanly separate guest and user experiences, making internal-only resources more secure while preserving functionality for logged-in users.

Help Center - Make Public Toggle

AI Sandbox – MCP Server Registry Integration

AI Sandbox and Chat Conversation components can now utilize Registered MCP Services.

Supported Example Services:

New Capabilities:

  • AI can call registered MCP services during chat interactions

  • Visual indicators when an MCP service is triggered

  • AI Rating records track which services were used

  • Transcript metadata includes service usage (UI update pending)

  • Prompts can save MCP selections

  • Chat components can define available services

Why It’s Useful:
This makes it easier to integrate external content sources and enhance in-chat experiences without backend modifications.

Features - MCPClient

Manager UI - Manage MCP Server Content Page

Manager UI - Edit MCP Server

Enhanced Email – Agent List Resilience

Ticket #5920

Fixes an error that occurred when the agent list was omitted from Enhanced Email configuration.

Key Fixes:

  • Null-safe handling of empty agent lists

  • Emails now send using just the recipient field

  • Mermaid diagrams now render correctly

Why It’s Useful:
Improves reliability and reduces configuration errors in automated email flows.

Enhanced Email - No Agent List

ScriptChoice Pipeline Improvements

Tickets #5922, #5932

We’ve hardened the ScriptChoice component with better error handling and decoupled dependencies.

Enhancements Include:

  • Friendlier logs and dashboard output

  • Improved support for JSON serialization

  • ScriptChoice no longer fails if FAQ or ServiceNow are disabled

  • Expanded scripting documentation engine

  • Better function registration discovery

Why It’s Useful:
Improves developer experience and safeguards against partial configurations or disabled modules.

Root Tenant - Error Exception Details

JavaScript Methods Help Page

Instant Ticket – CreateTicket Enhancements

Ticket #5865

The Instant Ticket flow has been extended to support more flexible service-side ticket creation.

What’s New:

  • Added Summary and Source to Instant Ticket ViewModel

  • Service layer now supports CreateTicket methods directly

Why It’s Useful:
Allows deeper customization and better support for integrated ticketing workflows.

Email & Routing Logic Fixes

Ticket #3930

Send Email Fixes:

  • Supports multi-line email body content

  • Improved UI for body field

Routing Logic Fixes:

  • Timed-out chats can now re-enter the Waiting state

  • Fixed badge display bug from route state mismatch

Why It’s Useful:
Improves email usability and stabilizes re-routing logic during chat workflows.

Web Client – Chat Bubble Width Standardization

Ticket #5882

All chat bubbles now have a max width of 700px (for both Chime and guest messages).

Why It’s Useful:
Creates a consistent and cleaner UI aligned with modern Teams card design standards.

Webclient - Widened Bubble Width 1

Webclient - Widened Bubble Width 2

Webclient - Widened Bubble Width 3