AI Chat Based Help Desk
Categorize enterprise help desk issues with automatic conversation summary.
Utilize Azure OpenAI ChatGPT powered chats to quickly diagnose and solve employee Issues.
Azure AI powered FAQ lookup improves chat deflection and increases agent availability.
AI Helpdesk - Connect With ChatGPT
Improve successful chat deflection with ChatGPT integration. Solve guest issues before they reach an agent with a customizable AI helpdesk agent. Guests receive step-by-step instructions in all languages, at any time of day.
GPT Chat - Search Using Images
AI Summarization
Guest conversation summaries use natural language processing AI models to turn complex interactions, into a digestible set of steps.
Summaries include a brief outline of the resolution and the steps taken by both guest and agent to reach it. Summarization provides quick summary and chat synopsis to the service desk manager.
Agent AI Assist
Agent AI Assist provides agents with the ability to send AI generated next steps to guests with a single button. The AI chat service analyzes the chat as it progresses, then generates real-time responses to accurately address user issues. Setup for service desk agents is quick and easy. Of course, the goal is provide with service desk agent with additional tools and information to help resolve the question or issue. Reports provide managers with metrics and data on chat conversations, speed to answer (ASA), as well as total chat duration.
