AI Chat Service for IT, Sales and HR Integrated with Microsoft Teams
AI chat service to index files, search FAQs, route to agents, and connect with your ticketing application
Response Time
Resolution Time
Customer Satisfaction
Improve resolution
85%
“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly using chat, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes.”
Global Pharmaceutical, Director of IT Support Services
AI Chat Service Desk for IT and HR
Connect employees with helpdesk agents using Microsoft Teams.
Chat using a custom web chat client that can be deployed to websites - including SharePoint.
Microsoft Teams Chat Integration
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Install via Microsoft Teams App Store
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Push to your employees using a Team policy
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Collect data from users using custom forms built with Adaptive Cards
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Collect user feedback and ratings
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Create tickets with your ticketing systems
Reports
Build charts and reports
Visualize crucial data in various formats such as bar, line, or pie charts, adding insights to your support.
Export reports
Easily export your Chime reports to CSV format, enabling efficient data sharing and further analysis in your preferred spreadsheet applications.
Categorize reports
Categorize your Chime reports, streamlining organization and allowing for quick access to relevant insights.